AI Broker · Sales Outcome Report · 24 Aug 2026

Verdict = does the transcript support the status. Audio = the call recording (agent left channel, lead right). Click "Transcript" under any row.
15/21
actions the transcript supports · 71%
6 problematic
Lost: 13 ok, 2 not justified
Handovers: 2 proper, 4 agent failure / reach

Closed as Lost (15): 13 justified, 2 not justified

#LeadCallVerdictTranscript shows
1Web leadRNR - After Connected → Lost — Not Interested35snot justified"Hello", "Yes", then agent's question went unanswered
Transcript
AgentHi Web, Siddharth here from Propsense. Am I catching you at a bad time?
AgentSorry, I missed that. Could you say that again?
CallerHello.
AgentYeah, hello. Can you hear me?
CallerYes.
AgentAh, great. My initial call, I don't think it came through properly. I was just checking what kind of properties you were looking for in Bangalore?
2PankajsahNew → Lost — Not Interested115snot justifiedCalled 44s after the form. "Kahan se phone?" ×2, "aaj hi kiye the"
Transcript
AgentHello — am I speaking with Pankajsah?
CallerAji boliye.
AgentJi, main Siddharth bol raha hoon, Godrej Properties ki taraf se. Kya yeh baat karne ka sahi samay hai?
CallerKahan hai?
AgentAapne Godrej Regent Park ke liye enquiry ki thi. Kya aap abhi bhi ghar dhoondh rahe hain, ya aapne khareed liya?
CallerBolo, aayiye phir se takkar ho.
AgentAchha, main samajh gaya. To aap abhi bhi dhoondh rahe hain? Kis tarah ka ghar dekh rahe hain, jaise do ya teen BHK, Sarjapur Road ki taraf?
AgentMaaf kijiyega, mujhe sunayi nahi diya — kya aap phir se bata sakte hain?
Callerकहां पर फोन किए थे?
AgentMaine Godrej Regent Park ke baare mein phone kiya tha, jiske liye aapne enquiry ki thi. Kya aap abhi bhi ghar dhoondh rahe hain?
Callerमैं इधर नहीं खेल रहा है।
AgentAchha, koi baat nahi. Bas ek baat — aap kahan rehte hain, Sir?
Callerहम हम रहते हैं गुजराती।
AgentAchha, Gujarat mein rehte hain. Theek hai, jaankari ke liye dhanyavaad! Aapka din shubh ho.
Callerआप हो ना उसके बराबर के नहीं?
AgentHanh? Main samajha nahin, kya aap phir se bol sakte hain?
Callerओले पे काट बुरा है।
AgentMaaf kijiyega, mujhe sunne mein thodi mushkil ho rahi hai. Kya aap mujhe WhatsApp par message kar sakte hain?
Callerआज ही किए थे।
AgentTheek hai. Main aapko WhatsApp par details bhej deta hoon. Dhanyavaad!Achha, koi baat nahin. Main thodi der mein dobara koshish karta hoon. Thanks!
3kumardevindra108Connected → Lost — Not Interested33sjustifiedSays not interested (SK listened). Junk enquiry
Transcript
AgentNamashkar, Kumar Devindra ji se baat ho rahi hai?
CallerHello.
AgentJi, main Siddharth bol raha hoon, Godrej Properties ki taraf se. Kya yeh baat karne ka sahi samay hai?
Callerआज
AgentHaan, toh main poochh raha tha ki kya yeh baat karne ka sahi samay hai? ya main baad mein call karoon?
Callerअरे सर, क्या काम है?
AgentAapne Soukya Road Extension, East Bengaluru mein ek project ke baare mein inquiry ki thi, uske baare mein. Hamara project, Godrej Parkshire. Toh, kya aapne already khareed liya hai, ya abhi bhi dekh rahe hain?
Callerनहीं, मैंने सर को कोई गवाही नहीं दी थी।
AgentAchha, koi baat nahi. Bas aise hi poochh raha tha, note karne ke liye —
CallerI'm going to go to the bathroom.
AgentBas ek baat janani thi, aap abhi kahan rehte hain? takki main note kar sakoon.
4Hema LathaRNR - Before First Touch → Lost — Not Interested36sjustified"By mistake somebody has called, I am not interested"
Transcript
AgentHello — am I speaking with Hema?
CallerHello.
Agent Haan, hello — main Siddharth bol raha hoon, Godrej Properties
CallerHello. Hello.
AgentYes, hello! Can you hear me?
CallerHello.
AgentHello Hema ji, main Siddharth
CallerHello.
AgentHello Hema ji, main Siddharth bol raha hoon,— Godrej Properties ki taraf se. Aapne Godrej Parkshire ke liye enquiry ki thi. Kya aap mujhe sun paa rahe hain?
Callerकहां से सर?
AgentGodrej Properties se. Aapne Godrej Parkshire ke liye enquiry kiya tha. Kya aap mujhe sun paa rahe hain?
CallerNo no sir, I didn't do quite anything by mistake somebody has called I think so. I am not interested.
AgentOh, koi baat nahi. Dhanyavaad batane ke liye! All the best!
5Ganesh PrabhuRNR - After Connected → Lost — Not Interested14sjustifiedHung up right after 'Sobha Realty' intro. Rule: hang-up on hearing property = Lost
Transcript
AgentHello — am I speaking with Ganesh?
CallerJa.
AgentGreat — this is Siddharth, calling on behalf of Sobha Realty. Is this a good time to talk?
6Batman ReturnsRNR - Before First Touch → Lost — Not Interested7sjustifiedHung up right after 'Sobha Realty, Whitefield'. Same rule, 9 attempts
Transcript
AgentHi, Siddharth here from Sobha Realty. Am I speaking with someone who was looking in the Whitefield area?
7Sumair Ahmed 2 - 3 JunRNR - After Details Sent → Lost — Not Interested29sjustified'No, I am not interested. Thank you', ended the call when asked if it was just this project
Transcript
AgentHello – is this Sumair?
CallerYeah, speaking.
AgentHi Sumair, this is Siddharth on behalf of Propsense. Is this a good time to talk? I'm just following up on what we discussed last time about
CallerYeah. Hi.
AgentHi. Am I catching you at a good time? Or are you in the middle of something?
Callerpa
AgentAm I catching you at a bad time? Just wanted to ask if you had a chance to look at those details we sent for the project on Sarjapur Road?
CallerNo, I am not interested. Thank you.
AgentOh, okay. Not looking anymore, or just not interested in that particular project?
8HELAL HRNR - Before First Touch → Lost — Already Purchased108sjustifiedBought in Guwahati
Transcript
AgentHello, am I speaking with HELAL?
AgentSorry, I missed that — could you say that again?
CallerHello.
AgentYes, hello! Can you hear me?
CallerHello.
AgentHello? Yes, clear now. Can you hear me?
Caller¿Hm?
AgentSorry about that! I was just asking if you can hear me clearly now? The line felt a bit bad.
CallerGovind Nath ko bol dena ab bula lo fan.
AgentAchha, koi baat nahi. Bas ek baat bataiye — kya aap Godrej Parkshire ke liye enquiry kiye thhe? Kya aap ghar dhoondh rahe hain abhi?
CallerHello. Hello.
AgentHaan ji, main sun sakta hoon. Kya aapko meri aawaaz aa rahi hai?
Callerहां, रिया बोलिए। क्या हुआ?
AgentJi main Siddharth bol raha hoon, Godrej Properties ki taraf se. Aapne Godrej Parkshire ke liye enquiry ki thi? Kya aap ghar dhoondh rahe hain abhi?
Caller¿Qué habla?
AgentMain pooch raha tha, kya aap abhi ghar dhoondh rahe hain? Did you enquire about Godrej Parkshire?
Callerहां, बोलिए। हां।
AgentAchha, toh abhi bhi dhoondh rahe hain? Ya kahin final kar chuke hain?
Callerफाइल में पहुंच गया।
AgentOh ho, congratulations aapko! Kahan par liya waise?
Caller¿Ah?
AgentMain pooch raha tha ki kahan par liya aapne? Which project or area?
CallerGuwahati, Assam
AgentAchha, Guwahati mein? Badhiya! Congratulations again, yeah. All the best! Take care.
9⚘️my love ⚘️RNR - Before First Touch → Lost — Not Interested62sjustified"Nahi baba" (Scribe; live STT garbled it)
Transcript
AgentHello — am I speaking with my?
AgentHello? Can you hear me?
CallerHello.
Callerकंपनी का फोन है। हेलो।
AgentHaan, meri aawaaz aa rahi hai? Main Siddharth bol raha hoon Godrej Properties ki taraf se. Aapne Godrej Parkshire ke liye enquiry ki thi. Kya aap mujhe sun paa rahe hain?
AgentJi, pehle toh yeh bataiye, kya abhi aapse baat karne ka sahi samay hai?
Callerहां, बोलिए।
Callerहां, जी हां।
AgentAchha. Toh humein website se aapka number mila tha, aapne Godrej Parkshire ke liye enquiry ki thi. Toh, kya aap abhi ghar dhoondh rahe hain?
Callerघर
AgentHaan, matlab kya aap koi naya ghar khareedne ke liye dekh rahe hain abhi?
Caller내 보바네네
AgentAchha, koi baat nahi. Bas aise hi pooch raha tha — aap kahan rehte hain waise, Sir?
CallerAh?
AgentMera matlab tha, aap kahaan rehte hain, Sir?
CallerBangalore mein
AgentAchha, Bangalore mein hi. Thik hai, Sir. Batane ke liye dhanyavad! Apna dhyan rakhiyega. Bye!
10Shivam KumarRNR - Before First Touch → Lost — Not Interested6sjustifiedHung up as 'Godrej Properties' was named. Same rule
Transcript
AgentHello — am I speaking with Shivam?
Caller안거나
AgentJi, main Siddharth bol raha hoon, Godrej Properties ki taraf se. Kya yeh baat karne ka sahi samay hai?
11AndrewRNR - Before First Touch → Lost — Not Interested9sjustifiedHung up right after 'Sobha Realty, Windsor'. Same rule
Transcript
AgentHi Andrew Siddharth here from Sobha Realty. You'd showed some interest in Windsor earlier. Is that still worth a follow up
12Amrita SinghRNR - Before First Touch → Lost — Already Purchased25sjustified"Already taken" ×2
Transcript
AgentHi Amrita — Siddharth here from Sobha Realty. You had enquired about Sobha Windsor, over on the Whitefield side. Uh, is this a good time to talk?
CallerNo. No. No, I am not interested.
AgentOh, okay. Is there another project you were looking at, or have your plans changed completely?
CallerAlready taken.
AgentOh, congratulations! Wish you the best with your new place. Goodbye.
13A PRNR - Before First Touch → Lost — Not Interested55sjustified"Mat call karo bhai", "AI is not good"
Transcript
AgentHello? I'm calling about the Sobha property enquiry in Whitefield — am I speaking to the right person? This is Siddharth from Sobha Realty.
Callerमत कॉल करो भाई।
AgentOh, sorry to have disturbed you. Just wanted to check, are you not looking for a place right now?
CallerVá com ela aí. Não tá funcionando direito.
AgentSorry, I missed that — could you say that again?
CallerYeah. AI is not good.
AgentOh, I see. You mean the voice assistant isn't working well? I understand. Thanks for letting me know. I'll just leave then. Have a good day!Ah, I get it. You're saying the connection isn't great? Can you hear me now?
CallerWe can keep the call. Thank you. Bye.
AgentAh, you can hear me okay now. Well, thanks for chatting! Have a great day. Goodbye!
14Sree MadwazRNR - After Connected → Lost — Not Interested11sjustified, with caveatHung up after 'Propsense, website form'. Same rule; number had 2 one-way-audio faults on 2 Aug
Transcript
AgentHi Sree, Siddharth here from Propsense. You'd filled in a form on our website a little while back. Just checking in to see if you were still looking for options?
15wrjdyiysgNew → Lost — Dropped Plan74sjustified"Abhi nahi karenge ghar", plan parked
Transcript
AgentHi wrjdyiysg, Siddharth here from Propsense. I'm getting in touch because I saw you were looking at some properties online recently. Is that still something you're thinking about?
CallerKya bole?
AgentHaan... main yeh poochh raha tha ki aapne online kuch properties dekhi thi na? To kya aap abhi bhi koi ghar dhoond rahe hain?
CallerThe person you are speaking with has put your call on hold. Please stay on the line. Aap jis vyakti se baat kar rahe hain, usne aapki
AgentSorry, I completely lost you there. What were you saying?
Callerहां, ठीक है, ठीक है, ठीक है। नहीं लेंगे अभी।
AgentAha, koi baat nahi. To abhi aapne plan drop kar diya hai. Kya main jaan sakta hoon aise kyun? Matlab, koi specific reason?
Callerनहीं नहीं नहीं।
AgentThik hai, koi baat nahi. Achha, jab aap future mein dekhenge, to kis type ka ghar dhoondhenge? Koi idea? Jaise, 2 BHK ya plot wagera?
Callerनहीं-नहीं, अभी नहीं। कुछ सोचा है, करेंगे अभी। डूइंग। अभी नहीं करेंगे घर, नहीं बनाएंगे।
AgentBilkul, bilkul. Koi dikkat nahi hai. Jab bhi aapka plan banega, to hum help karne ke liye hain. All the best! Bye. bye.

Handed over to a human (6): 2 proper, 2 agent failures, 2 reach problems

#LeadCallVerdictTranscript shows
1HarshavardanRNR - Before First Touch · owner DAIT → Vishnu Raj129sreach problem, not a handoverCall screener took the message twice. Nothing to hand over; needs WhatsApp or a human number
Transcript
AgentHello — am I speaking with Harshavardan?
CallerHi, if you record your name and reason for calling, I'll see if this person is available.
AgentHi, this is Siddharth, calling on behalf of Godrej Properties — it's about the Soukya Road Extension, East Bengaluru project they'd enquired about.
CallerThanks. Please stay on the line.
AgentHi Harshavardan — sorry, looks like the line dropped there for a sec! Is this a good time to talk?
AgentSorry — am I speaking with Harshavardan?
CallerI'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.
AgentHi Harshavardan, this is Siddharth on behalf of Godrej Properties, about the Godrej Parkshire enquiry — I'll try you again, or you can reach us on this number. Thank you!
AgentHello? Am I still audible?
AgentHello? Still there, Harshavardan?
2Syed Noor SamdaniConnected · owner DAIT → Vishnu Raj56sproper handoverFirst live answer in 20 dials. ₹3.7 to 4.5 Cr, visiting projects this weekend
Transcript
AgentHi Syed – Siddharth here from Propsense. Is this a good time to talk?
CallerHello, MLA speaking here.
AgentOh, sorry, my mistake. Is this Noor Samdani? Or is this Syed Noor Samdani's number?
CallerYa está. Ya, talk.
Agentsorry, is that Noor Samdani?
CallerYes.
AgentYeah, hi. I was just calling to touch base about property options in Bangalore. Were you still looking for something, or have you already bought?
CallerYes. Tell me.
AgentActually, I was wondering if you're still looking for a place in Bangalore?
CallerTell me the you are Siddharth Raj. Tell me.
AgentActually, I was wondering what kind of properties you're looking for in Bangalore, you know, so we can send you some options that fit.
CallerYes, yes.
Agentsome relevant options? Like,
CallerAh! Yeah, yeah. But that is not sufficient to me family. That's why I will that give it. Other projects are I will study and visit last weekend, sir. Hello, voice is breaking, sir.
3Shantilal 1 - 24 MayLost — Not Interested · owner DAIT → Vishnu Raj16sagent failureAgent spoke two lines with no pause, never let him answer. 16s silence
Transcript
AgentHello — is this Shantilal? Hi, this is Siddharth, calling on behalf of Sachi. Is this a good time to talk? Or kal shaam saat baje theek rahega?
4Anshu kRNR - Before First Touch · owner DAIT → Vishnu Raj24sreach problem, not a handoverCarrier voicemail. Should have rescheduled or WhatsApped, not handed over
Transcript
AgentHi Anshu, Siddharth here from Sobha Realty. You'd showed some interest in our Sobha Windsor project earlier, so I was just following up to see what kind of place you are weighing up.
CallerYour call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
AgentHi Anshu, Siddharth here again from Sobha Realty. Sorry I missed you. I'll try again soon.Hi Anshu, this is Siddharth from Sobha Realty. I'll try reaching you again soon. Thanks.
5Vishal VermaRNR - After Connected · owner DAIT → Vishnu Raj20sagent failureHe answered the Whitefield question, STT garbled it, agent said 'Oh, great' then 'sorry, I missed that'
Transcript
AgentHi Vishal — Siddharth here from Sobha Realty. You'd enquired about Sobha Windsor, over on the Whitefield side — is that still the area you're looking in?
Callerembarque y a continuación
AgentOh, great. And were you looking for something for you to move into, or is it more of an investment purpose?
AgentSorry, I missed that completely — could you say that again, please?
6PsdConnected · owner DAIT → Vishnu Raj106sproper handoverPlots, investment, ~₹1 Cr, North Bangalore
Transcript
AgentHello? Hi, there. I'm Siddharth from Propsense, I was actually calling you about an enquiry you made on our website regarding real estate. I know it's been a while, but are you still looking?
CallerNo.
AgentAh, I get it. Is it more a timing thing, or did you change your mind entirely?
CallerYeah, it's a timing thing.
AgentFair enough. Will keep that in mind. Have a great day!Got it, got it. So, just so I don't bother you in the meantime, what kind of place were you weighing up exactly?
Callermostly plots
AgentSorry, I missed that. Could you say that again?
Callerplot plots
AgentAh, okay, okay, plots. And mainly for investment, or were you planning to build a house there?
Callerinvestment
AgentRight. And are we talking closer to a crore, or higher up?
CallerAround that only. Yeah. Not higher up. Yeah.
AgentRight, around a crore then. And any preferences around location within Bangalore?
CallerI mean the North Bangalore.
AgentNorth Bangalore, got it. So, let me do one thing, I'll get our advisor to put together a few options that fit what you're looking for and WhatsApp them across. When's a good time for a quick call?
AgentSure, I'll do that. Thank you! Bye.
CallerNo, I think probably pause, you can just pass on the information if that is of interest maybe I'll get back to you. Okay?
CallerYeah. Thanks. Bye.

Top issues to fix

From the 21 calls above. Ordered by how much they cost yesterday.
  1. Handover fires without anything to hand over4 of 6 handovers (Shantilal, Vishal Verma, Harshavardan, Anshu k) reached Vishnu Raj with no requirement, no intent, nothing to act on. Rule: hand over only when the call captured a requirement or a stated intent. Screener and voicemail go to reschedule or WhatsApp, never to a human.DAIT-Caller grader (GRADING.md handoff rule)
  2. Agent stacks a second line before the lead can answerShantilal ("is this a good time? or kal shaam saat baje?"), Andrew (name + firm + question in one breath), Psd ("Have a great day! Got it, got it"), Anshu (double sign-off), Pankajsah. Leads hang up mid-stack.Agent prompt: one line, then stop
  3. Agent acts on garbled speech-to-text as if it were a yesVishal Verma answered the Whitefield question; live STT returned Spanish; agent said "Oh, great" and lost him. Same STT failure on Syed, HELAL, A P, Shivam, ⚘️my love (6 of 21 calls). Agent should say "sorry, I missed that" on a low-confidence turn, not acknowledge it.Bridge STT language lock (hi/kn/en) + prompt
  4. Fresh Meta leads dialed within a minute of the formPankajsah: called 44s after submitting, asked twice where the call was from, said "aaj hi kiye the". Reads as spam to the lead. Add a minimum delay (or a WhatsApp first) before the first AI dial.DAIT-Caller queue: first-touch delay
  5. Junk Meta names read out loud"Am I speaking with my?", "Hi wrjdyiysg", "Hi Web". Opener needs a name sanity check and a no-name variant.Prompt generator: name guard